Wi-Fi Troubleshooting - JACE-9000

This topic describes some possible issues with set up or configuring Wi-Fi on a JACE-9000 along with possible solutions.

Client Wi-Fi does not connect to a known SSID.

SSID name includes a special characters or non alpha-numeric characters.

If an access point has an SSID with an apostrophe or other possible non alpha-numeric character, the character may be displayed in Unicode by Workbench, preventing a successful client connection.

  • Do not create or connect to an SSID that contains a non-standard character, such as an apostrophe. If possible, rename the SSID with alpha-numeric characters only.
  • If using Workbench, the 'discovered' access point name may show the SSID with one or more Unicode characters. You can edit the name in the SSID field to replace the Unicode characters with the corresponding special or non alpha-numeric character.
    For example, if you discover a network that displays as Atlas\xe2\x80\x99s Access Point, enter the following when adding the SSID in the New Network field: Atlas's Access Point, where the apostrophe replaces the Unicode characters.