User authentication troubleshooting

I am attempting to set up new users using a browser, and the New button is not available.

This is a security control. Most likely the Secure Only Password Set is on (set to true), and you have made a regular connection (http) to the platform/station. When a secure connection is required, you must make a secure connection (https) to the platform/station to set the password.

My credentials were working, but they no longer allow me to log in.

• Your password may have expired.

• You may not have permission to access this station. Check with your manager.

• The credentials cache may have become corrupted causing the saved credentials to no longer work. Clear the Remember these credentials check box, re-type the password or clear your computer’s cache.

• There is a problem with the configuration of the authentication scheme. For example, if you are using the LDAP scheme, the port is blocked by a firewall or the wrong LDAP host name or port has been configured. Refer to the documentation for the LDAP scheme.