Template troubleshooting

The section provides examples of issues you may encounter using templates and recommended steps to resolve the issues.

While deploying a template you got the following errors but the template deployed anyway:

The template is working correctly. The errors messages alert you to the fact that the deployed template is seeking inputs that have the referenced tags applied however, those inputs are not found. If the necessary input source points are not contained in the deployed template, you may need to add them, apply the specified tags, and resolve the links. The input source points can be located anywhere in the station.

NOTE: The same functionality exists for undetected output link targets and component relations.

The Input Binding Results window in the above image shows that the template is unable to locate input sources for Reset_SupplyAirTemp and Reset_FanStatus. To resolve those links do the following:

In the wiresheet view of the parent of the deployed object, add the necessary input source points, for the first one right-click and add a Numeric writable point named SAT.
Right-click the added numeric writable point and click Edit tags.
Select the Haystack tag dictionary and in the search field enter the letter “d” for (discharge air temp).
In the resulting tag list, scroll to Tag Groups and select the dischargeAirTempSensor tag group.

TIP: Using Tag Groups lets you add multiple tags at once. For example, the dischargeAirTempSensor tag group applies the following tags: discharge, air, temp, and sensor.
Repeat the steps 1–5, this time adding a Boolean writable point named FanStatus. In the Edit Tags dialog, search the Haystack tag dictionary for tags starting with the letter “f” and from the Tag Groups list select the fanSensor tag.
Click Save.
Next, navigate to the station’s Template Service and double-click to open the Template Manager view. The unlinked inputs for this template have the Fault background color. Right-click there to resolve the unlinked inputs and click OK. Repeat as needed to resolve all unlinked inputs.

The template is successfully deployed once all input links are resolved.

You deployed a template to a device and it did not match the device to the template. So it does not work.

There is a mismatch between the device template and the device you are using. You may have deployed a template that was designed for a different type of device.

If it is a programmable device, set up with a different collection of points, that doesn’t match the template type, it will not work.

Deploying a template using the Device Manager method is useful since it filters and matches the device to appropriate device template(s). To do this, go to the Device Manager view and perform Learn (identifies devices connected to the network), and Match (matches any unbound templated devices).