This topic covers general issues that may occur during a backup to the cloud.
Failed backup
The exception, “Cannot connect to the cloud backup server,” is visible in the Cloud Backup Manager view (and concurrently in the station output for the backup process) if the
Niagara Cloud Backup Service becomes unavailable while a backup is occurring. Additionally, there is a “failed” status in the Job Bar for the backup, upon reconnecting to the cloud service.
NOTE: This type of failure in a production environment is a rare occurrence. Typically, you are informed ahead of time if the service
will not be available.