Troubleshooting

These conditions require your attention.

The browser console reports: ERR_CERT_AUTHORITY_INVALID.

The software cannot use the self-signed certificate provided by the camera to validate the authenticity of the device. If you are confident that the camera is secure, accept the self-signed certificate in the browser. If not, implement signed certificates. Refer to the Niagara Station Security Guide.

My camera does not support token api.

Configure the Web Auth Scheme property for Browser or Token Or Browser on the Axis camera’s Property Sheet.

An attempted connection to an older Axis camera using http:// rejects credentials that I am sure should work.

Using Workbench, connect to the station and confirm that the WebService’s Require Https for Passwords property is set to false.

My station does not connect to my Axis camera.

There are several reasons why a station does not connect. Many issues can be fixed on the camera’s Property Sheet. But before you use Workbench to open the Property Sheet, open the configuration web page for the camera, confirm its firmware version and either upgrade the firmware in the camera or adjust your expectations accordingly..

  • Token authentication requires firmware version 7.0 or higher.
  • Web streaming requires firmware version 6.53.2.1 or higher
  • Browser authentication, which pops up a window to enter the Username and Password, requires firmware version 7.10 or higher.

If the camera is on your local area network, make sure that you correctly defined these properties on the camera’s Property Sheet.

  • Url Address (the IP address of the camera)
  • Ptz Support (EnableAll)
  • Credentials (Username and Password for the camera): To connect using a browser, you must know the camera’s credentials. Due to the limitations in the Axis client software, this is the only way to connect to an Axis camera with a firmware version of 6.x or lower.

If you are attempting to connect to the camera over the Internet using a browser, a couple of other properties must be correctly configured:

  • Host Name (the address of the camera with additional information): Browsers require a value for this property.
  • Web Auth Scheme (selects the type of authentication when using a browser to connect to a station):

    Token or Browser attempts a token connection, and if it fails due to firmware limitations or bad credentials, opens the Browser login window where you can enter the camera’s credentials.

    Token requires a firmware version of 7.x or higher to use the credentials stored in the station to connect to the camera.

    Browser requires the camera’s credentials.

In addition, to secure communication between the remote camera and the local station, you need to import a server certificate to the camera that was signed by the private key of a root CA certificate in the browser’s trust store. Refer to the Niagara Station Security Guide for information about how to create a server certificate, get it signed by a Certificate Authority or serve as your own CA.

Discovery does not find any of my cameras.

Port 5353 must be open in your Windows Defender Firewall for camera discovery to be successful. To open a port, access the Windows Defender Firewall in the Windows Control panel, select Advanced settings and create a pair of inbound and outbound rules for TCP and another pair (inbound and outbound) for UDP. Configure each rule to Allow the Connection.

A camera connects to the station, but does not stream video.

Depending on the configuration of your camera, these ports must be open in your Windows Defender Firewall: 80 for regular video setup and streaming (http://), 443 for secure video setup and streaming (https://) and 554 for RTSP video streaming. To open one of these ports, access the Windows Defender Firewall in the Windows Control panel, select Advanced settings and create a pair of inbound and outbound rules for TCP and another pair (inbound and outbound) for UDP. Configure each rule to Allow the Connection.

A camera does not send data or event information to the station.

Port 9000 must be open in your Windows Defender Firewall for data transmission from the camera.

Port 9797 must be open in your Windows Defender Firewall for event transmission from the camera.

To open one or both of these ports, access the Windows Defender Firewall in the Windows Control panel, select Advanced settings and create a pair of inbound and outbound rules for TCP and another pair (inbound and outbound) for UDP. Configure each rule to Allow the Connection. Do this for each port.