On-call contact
This item in an on-call contact list represents a single user and provides properties you configure for routing alarm notifications. Only users that exist under the UserService may be assigned to an on-call contact list.
Any time an on-call contact property changes, the on-call list initiates a notification cycle. You may edit on-call contact properties using the contact’s property sheet or the Edit window that is available from the On Call Contact Manager.
| Property | Value | Description |
|---|---|---|
| Status | read-only | Reports the condition of the entity
or process at last polling. {ok} indicates that the component is licensed and polling successfully. {down} indicates that the last check was unsuccessful, perhaps because of an incorrect property, or possibly loss of network connection. {disabled} indicates that the Enable property is set to false. {fault} indicates another problem. Refer to Fault Cause for more information. |
| Last Fault Cause | read-only | Reports the reason for
the failure. |
| Enabled | true or false | Activates (true)
and deactivates (false) use of the object (network,
device, point, component, table, schedule, descriptor, etc.). |
| Priority [on-call contact] | Specifies the order in
which the OnCallService sends alarm notifications
to the OnCallContact. Colors graphically identify
alarm priority levels. You set up Priority levels using the alarm
options window. The contact with the lowest number (highest priority)
receives notification first. An alarm that is not acknowledged within
the designated time is forwarded to the next contact in the list. Note: Contacts may share the same Priority number. The OnCallService sends an identical notification to all contacts that have the same
priority number | |
| Unacked Alarm Count | read-only | Displays the total number
of unacknowledged alarms. |
| User Alarm Recipient | text | Specifies the method by which the user receives notification of an alarm: If they have been added under the AlarmService, EmailRecipient or SmsRecipient are the available options. The EmailRecipient component is available in the email palette and the SmsRecipient is available in the Sms palette. You must choose an alarm recipient to designate the way alarm notifications are routed to the selected On Call Contact. |