onCall Overview

The onCall module allows you to configure on-call lists: lists of users who are designated to handle problems at different times of day. It contacts the appropriate user from the current on call list when an alarm condition is raised.

The onCall functionality is provided by the following component types:

  • OnCallService added from the onCall palette.

  • OnCallRecipient added from the onCall palette.

  • OnCallList created using the OnCallListManager view on the OnCallService.

  • OnCallContact created using the OnCallContactManager view on an OnCallList.