To Configure the OnCall Schedule

This topic explains configuring the On-Call Schedule by using the Alarm Class and On Call Recepient in the Wiresheet. The On Call Service alarms are not handled automatically. You must determine and specify which alarms should be sent to your On-Call Lists and configure them to be routed. The alarms raised from the Alarm Class are handled by the On-call Lists. Based on the scheduling, the active user receives a notification when an alarm is raised. You can also verify the configured schedule, for a particular user, for a queried time period.

  1. Open the OnCall palette, drag the OnCallRecipient to the Alarm Service folder.
  2. Switch to the Wire Sheet view of the Alarm Service, use the relation link from the Alarm Class to the On Call Recipient.

  3. Expand AlarmService > On Call recipient and double-click On Call List Schedule.
    The Scheduler view opens. This schedule determines which OnCallLists is active and Inactive for the specified time.

  4. Configure the schedule for the respective onCallList and click Save.

    Note: The scheduler view should not have any empty spaces. If a space is empty, any alarms raised during that empty space not sent to any OnCallList.
  5. To verify the schedule for the particular user, double-click on the user.
    The On Call User Report View opens. It shows the schedule for which user is on call.