To Create and Configure the On Call Contacts

This topic explains how to create and configure the OnCallContacts based on priority. It represents a pairing between the user and a contact. The user must adequately configure the contact method. When an alarm is raised in the station based on the configuration, contacts the particular user and the user receives a notification via email or sms.

The user must be an existing user configured in the UserService.

The AlarmRecipient for the desired contact method should be configured in the AlarmService.

  1. To create a new OnCallContacts, do one of the following.
    • In the Nav tree, expand OnCallService, right-click on any one of the OnCallLists and choose Views > On Call Contact Manager.
    • In the On Call List Manager view, double-click any one of the OnCallList.
    The On Call Contact Manager view opens.
  2. To create a new OnCallContact, click New.
    The New window opens.

  3. In the New window, configure the following parameters and click OK.
    1. Priority enter the desired priority level.
    2. User select the user from the drop-down list that has a configured contact method (email id or sms).
    3. User Alarm Recepient select the contact method (EmailRecepient or SMSRecepient) based on the user configuration.
    Creates a new OnCallContact with the desired contact method in the On Call Contact Manager view.